Privacy policy.

Builders Trading Cooperative Ltd (ABN 75 760 025 478) ("we," "us," "our," or "the Co-op") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, apply for membership, request a trade quote, or interact with our team.

1. Information we collect

We may collect personal information that you voluntarily provide to us when you interact with our business. This includes:

  • Contact information: Your name, phone number, email address, and physical/delivery address.
  • Account + membership details: Information provided when you apply to become a Co-op member, including trade references or financial data required for dividends and rebates.
  • Project + quote details: Building plans, take-offs, and project specs submitted for trade quotes.
  • Technical data: Your IP address, browser type, and usage data collected automatically through cookies when you browse our website.

2. How we use your information

We use the information we collect to run our day-to-day operations and serve you better, specifically to:

  • Process your membership applications and manage your shareholder accounts.
  • Calculate and distribute member dividends and rebates.
  • Coordinate material deliveries using our dedicated, in-house fleet.
  • Provide accurate trade quotes based on your submitted plans.
  • Improve our products, customer service, and website user experience.
  • Comply with relevant legal, tax, and cooperative governance obligations in the ACT.

3. How we share your information

We do not sell, rent, or trade your personal information. We only share your data in limited circumstances, such as:

  • With third-party service providers: Trusted partners who help us run our website or manage business applications (subject to strict confidentiality agreements).
  • For delivery purposes: Coordinating with our internal logistics team to ensure accurate drop-offs on-site.
  • As required by Law: To comply with legal obligations, regulatory requests, or court orders.

4. Security of your data

We take data security seriously and implement industry-standard physical, electronic, and managerial procedures to safeguard the information we collect. While we take every reasonable precaution, no digital transmission or storage system can be guaranteed 100% secure.

5. Your rights and access

You have the right to request a copy of the personal information we hold about you, or to ask us to correct or delete it. If you wish to update your details or have any questions about how your data is handled, please contact us directly.

6. Updates to this policy

We take data security seriously and implement industry-standard physical, electronic, and managerial procedures to safeguard the information we collect. While we take every reasonable precaution, no digital transmission or storage system can be guaranteed 100% secure.

Last updated: June 2026

Contact Us.

If you have any questions or concerns regarding this Privacy Policy, please reach out to our team: